Terms of Service

Last updated: April 7, 2026

Please read these Terms of Service ("Terms") carefully before using the VAI Talon website or services operated by VAI Talon ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or using any VAI Talon service, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to comply with them. If you do not agree, do not use our services.

2. Description of Services

VAI Talon provides an AI-powered lead capture and communication platform, including inbound call handling, outbound lead generation, SMS campaigns, and website chat functionality. Features may be updated, modified, or discontinued at any time with reasonable notice.

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring your use of VAI Talon complies with all applicable laws and regulations
• Obtaining any required consents from your own contacts before initiating calls or messages through our platform

4. Acceptable Use

You agree not to use VAI Talon to:

• Violate any applicable local, state, national, or international law or regulation, including TCPA, GDPR, and CAN-SPAM
• Contact individuals who have opted out or requested not to be contacted
• Transmit spam, unsolicited messages, or deceptive content
• Impersonate any person or entity fraudulently
• Interfere with or disrupt the integrity of our platform or servers
• Reverse engineer, decompile, or attempt to extract source code from our services

5. Payment & Billing

VAI Talon is offered on a contract basis. Fees and billing terms are outlined in your individual service agreement. All fees are non-refundable except where required by law or specified in your contract. We reserve the right to update pricing for renewals with 30 days' written notice. Founding partner pricing is locked for the duration of their contract term.

6. Cancellation

Cancellation terms are governed by your individual service agreement. Early termination may be subject to fees as outlined in your contract. Please contact support@vaitalon.com to discuss your options.

7. Intellectual Property

All content, branding, software, and technology comprising the VAI Talon platform are the exclusive property of VAI Talon and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our services for your internal business purposes.

8. Data & Privacy

Your use of VAI Talon is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of all data you submit through our platform. By using our services, you grant us a limited license to process that data solely to deliver and improve our services.

9. Disclaimer of Warranties

VAI Talon is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, VAI Talon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of our services, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless VAI Talon and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of our services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the date at the top of this page. Continued use of our services after changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us at support@vaitalon.com.